12/02/2026

Lasker Sector Credibility Index

The Lasker Sector Credibility Index, developed in collaboration with GfK and based on 1,200 survey responses, aims to measure the trust citizens place in Spain’s leading business sectors, as well as to identify the behaviours and values that contribute to building that trust.

Sectors most closely tied to everyday consumption—where customers see and receive the product immediately—such as Food and E-commerce, are perceived as the most credible. At the opposite end of the spectrum are sectors that provide more complex services, often seen as opaque or difficult to understand, and where competition is perceived to be lower, such as Financial Services, Energy, and Real Estate.

The Lasker Sector Credibility Index has been designed as a continuous improvement tool, intended to track how the attributes that underpin corporate reputation evolve over time.

WHAT ELSE CAN YOU FIND IN THIS DOCUMENT?

  1. What behaviours make a company “sound” credible (and which ones sink it).

  2. The pillars that sustain credibility: what people value before they believe.

  3. Why credibility is not “image” but experience: when the promise meets reality.

  4. How trust changes with each stage of life: it is not about age, but about what you go through.

  5. Which sectors carry reputational “memory” and which ones have the upper hand.

  6. The role of clarity: when corporate language becomes a barrier.

  7. Where people actually get their information (and what that means for building trust).

  8. How accumulated crises shape current perception, even years later.

  9. Why some “technical” environments generate more suspicion, even without bad intentions.

  10. The conclusions that turn the diagnosis into concrete priorities for action.

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Pursuant to Organic Law 15/1999, of December 13, on the Protection of Personal Data, you are hereby informed that your personal data will be collected in a file under the responsibility of SERVICIOS INTEGRADOS LASKER, S.L., with registered office at Plaza de las Salesas 3, 28004, Madrid, for the purpose of considering job applications. You may exercise your rights of access, rectification, cancellation, and objection by writing to the address indicated above.
MADRID

Plaza de las Salesas, 3
28004 Madrid
madrid@lasker.com

+34 913 844 331

BRUSSELS

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1000 Brussels
info@lasker.com

+32 2 588 76 63

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