REPORTS,
STUDIES, AND DOCUMENTS
ON CREDIBILITY

12/02/2026

Lasker Sector Credibility Index

The Lasker Sector Credibility Index, created in collaboration with GFK based on 1,200 surveys, seeks to measure the trust that citizens place in the main business sectors that make up economic activity in Spain, as well as to identify which behaviors and values ​​contribute to it

Sectors directly linked to daily consumption – where the customer sees and receives the product immediately – such as Food and E-commerce, are the most credible, while at the opposite end of the spectrum are sectors with more complex services, perceived as opaque or difficult to understand, and with less competition, such as Financial, Energy, or Real Estate.

The Lasker Sector Credibility Index has been designed as a continuous improvement tool that seeks to analyze the evolution of the attributes on which the reputation of companies is built.

WHAT ELSE CAN YOU FIND IN THIS DOCUMENT?

  1. What behaviors make a company “sound” credible (and which ones sink it).

  2. The pillars that support credibility: what people value before believing.

  3. Why credibility is not “image”, but experience: when the promise meets reality.

  4. How confidence changes according to the stage of life: it's not age, it's what you have to live through.

  5. Which sectors carry reputational “memory” and which have an advantage?

  6. The role of clarity: when corporate language becomes a barrier.

  7. Where people actually get their information (and what that means for building trust).

  8. How accumulated crises influence current perceptions, even after years have passed.

  9. Why some “technical” environments generate more suspicion, even without bad intentions.

  10. The conclusions that turn the diagnosis into concrete priorities for action.

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